Emerald improves your service offering your customers improvements and solutions to back office requirements; enjoy bespoke monitoring and reporting systems to review service quality, employee activity and customer to driver communication.
- Free unlimited VoIP telecom lines
- Offers the ability to reduce operational costs by up 90%
- Interactive voice response, auto attendance and call recording integration, allowing for reduction in operational requirements.
- Flexible greeting, auto attendance and multiple hold music selections improving around the clock customer service
- Remote access through cloud telephone lines available on mobile application, improving flexibility and reliability to your customers
- Improved driver to customer communication
- Call statistics wallboard to review service quality, enquiries and employee activity
- Call monitoring and reporting systems
IVR – Interactive Voice Response for Automated Booking
Streamline your service and supply all customers with instant booking availability through Interactive Voice Response; provide your business with an automated booking solution and reduce the number of missed calls or enquiries during busy periods.
- Customers can book a taxi within a matter of seconds without having to speak to an operator, offering seamless and efficient service
- Avoid missing calls or enquiries during busy periods
- Automated booking solution without the need for controller presence
- Utilise IVR as a permanent or on demand solution
Call Statistics Wallboard
Customer communication is at the core of any business and review all communication performance levels with Cab Treasure & Emerland call statistics wallboard; provide agent monitoring of inbound and outbound call activity, highlight idle and active employees and review service quality with average talk time and number of daily calls.
- Offers real time call and agent monitoring
- Monitors inbound and outbound call activity
- Highlights the number of agents logged in, busy and idle
- Displays level of service, average talk time and total number of calls, both answered and missed
Talk to a representative to find out how our technologies can help benefit your business.